As I mentioned in the last blog, our recent trip to northern Italy was incredible. Along the 90-mile hike, we noticed the diverse cross-section of people of all ages, sexes, nationalities, languages, and skill and fitness levels. Because we went nine days without seeing another American, we tended to congregate with other English-speaking individuals – […]
Strengthening Your Team
Clarity in the Dolomites: Tribes, Discussions, and Disagreements
My wife, Reka, and I just completed a 90-mile hiking/climbing trip through the Dolomite Mountains in northern Italy. This trip through extremely jagged peaks was nothing short of amazing! Throughout the entire region, there’s a network of “refugios”, or huts, that offer a place for hikers to rest, eat, congregate, and rejuvenate. They were originally […]
The Tribulations of Travel: Whatever Happened to Customer Service? (Part 2)
I love to travel. Last week, I discussed how I’ve reframed my thinking when traveling. Because of a hip and knee replacement, I’m obligated to have much more patience with TSA and security personnel. I previously struggled with the notion of “forced compliance”, but I’ve reached a point where I don’t allow it to impact […]
The Tribulations of Travel: Whatever Happened to Customer Service? (Part 1)
My wife, Reka, and I are extremely fortunate to be living the lives we do. We’ve established travel as one of our top priorities and we wholeheartedly embrace it. So, for the sake of this blog series, I fully understand that experiencing frustrations as outlined below is very much a “first-world problem”. On a […]