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airports

The Tribulations of Travel: Whatever Happened to Customer Service? (Part 2)

July 18, 2018 by Kris Kluver

Travel - airplane in the sky

I love to travel. Last week, I discussed how I’ve reframed my thinking when traveling. Because of a hip and knee replacement, I’m obligated to have much more patience with TSA and security personnel. I previously struggled with the notion of “forced compliance”, but I’ve reached a point where I don’t allow it to impact […]

Filed Under: Growth Strategy Tagged With: airlines, airports, Improving Customer Service, Strengthening Your Team, travel

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