I love to travel. Last week, I discussed how I’ve reframed my thinking when traveling. Because of a hip and knee replacement, I’m obligated to have much more patience with TSA and security personnel. I previously struggled with the notion of “forced compliance”, but I’ve reached a point where I don’t allow it to impact […]
Growth Strategy
The Tribulations of Travel: Whatever Happened to Customer Service? (Part 1)
My wife, Reka, and I are extremely fortunate to be living the lives we do. We’ve established travel as one of our top priorities and we wholeheartedly embrace it. So, for the sake of this blog series, I fully understand that experiencing frustrations as outlined below is very much a “first-world problem”. On a […]
Millennials are the Hardest Working of all Generations
Yep. You read that correctly. I’m an old guy, and I believe that millennials just may be one of the smartest and hardest working generations. But, to ignite their work ethic, it’s crucial to get their buy in and to be clear about the “why”. As a certified old guy (I turned 50 last year), […]
Millennials and Abundance
As people from the middle-aged (yes, my) generation, we are the bridge between today’s seniors, the baby boomers and millennials. The seniors have seen war and carry the baggage inherited from their parents. Seniors of today had parents who were directly impacted by World Wars, the Great Depression, occasional famine, and disease. Today’s millennials, on […]
3 Tips for 90-Day Accountability
“It is not only for what we do that we are held responsible, but also for what we do not do.” – John Baptiste Molière Steven Covey suggests that as human beings, we’re pretty good at staying focused for about 90 days before we “squirrel” out and go chase other shiny objects. I would agree […]
4 Ways to Create Great Metrics
“What gets measured gets done.” – Peter Drucker Key performance indicators, dashboards, weekly numbers, or scorecards…whatever you call them, tracking weekly performance metrics will have a positive impact on the outcome. When leaders are looking to track numbers, they often go to where the numbers are: the accountant and the sales staff. While these are […]