For many years of my life, when asked a question I felt insecure about, I’d outwardly say one thing, but if I was honest with myself, I’d be feeling something a bit different. My external dialogue and my feelings didn’t always match up. An example is how I’d compare my level of successes with others. […]
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Words Matter: Simple Changes, Big Impact
To quote the badass, lightsaber-wielding Master Yoda, “Do or do not; there is no try”. In my session room, I do all I can to banish these types of words. I believe when you use terms like “try,” “if,” and “wish,” you’re actually giving yourself permission to fail before you even start. Though it may […]
Sometimes Great Managers Should Act Lazy
Oftentimes, the individuals involved have worked their way up the ladder and are now in a place where they need to focus their time on the bigger picture: leading their teams and coaching their managers. This pivot of attention involves more responsibility and awareness, doesn’t provide the immediate gratification of solving a problem, and requires […]
How Teams Set “Rocks” Says A Lot
Lately, I’ve observed an extremely clear sign: one that indicates a transitional point for the leadership teams with which I work. The maturity, health, and cohesiveness (or lack thereof) of the whole team can be observed when it creates its new quarterly priorities, or as Dr. Stephen Covey calls them, “Rocks”. During these sessions, we […]
The Loyal and Lifelong Customer: Why Each One Counts
Scrambling on all fours, I climbed the final pitch to the summit. I twisted my body to reach the next handhold, causing my elbow to bump the new (and expensive) Sony camera out of my backpack’s side pocket. I watched as the camera fell down the steep cliff, bouncing and spinning off rocks until disappearing […]
The Emperor’s New Clothes: How Speaking Your Truth Develops “Culture”
“Culture does not make people. People make culture.” – Chimamanda Ngozi Adichie Maybe it’s because I’m now in my 50s that I can finally start admitting some of my insecurities. I like being able to say that I’m the luckiest cat in the world. And I believe it! I get to live my life on […]